At LeaderOne Financial in Springfield, our customer satisfaction score is 98%. In 2016, we’re aiming for 100%. Customer service excellence is extremely important to us. Here’s why.
Many small businesses fail to realize just how important good customer services is for the overall health of the company. Customer service isn’t important – it’s vital.
At LeaderOne, we want our customers to remember us for all of the right reasons. Your customers aren’t just interacting with you – they are also interacting with your team. If your team presents your company in a good way, your clients will remember your company fondly.
Good customer service reflects heavily on your brand. LeaderOne has locations across several states so it is important that we represent the brand well as a whole. If our clients are moving from state-to-state for job relocation, for example, we want them to think of LeaderOne first when searching for a new home, whether in Springfield or elsewhere.
Good customer service shows that we care about the work we do. We’re in it for the long run. Deb and I have worked together for years and we make an excellent team; our customer service reflects this and the clients that return to us are proof.
In a small town or city referrals make up a large proportion of your business, this is true in Springfield also. The high level of our customer satisfaction is paramount when it comes to the referral process.
At the end of the day, customer service is a cornerstone of our business and we’re proud to continue to serve our clients well.